Senior Technical Writer / Senior User Assistance Developer (f/m/d) - SAP Business Warehouse

Apply Now Senior Technical Writer / Senior User Assistance Developer (f/m/d) - SAP Business Warehouse Date: 01/20/2025 Company: SAP We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. What you`ll do Our Design team is looking for motivated individuals to lead a user assistance project and define user assistance strategy for our SAP Business Warehouse product. Ideal candidates are data-driven in their work, strive to truly understand the needs of our users, and are excited to collaborate with our engineering colleagues. Initiative and creativity are key, as is the ability to balance detailed writing work with strategic, long-term thinking. You empathize with the user and use your writing to help them accomplish their goals. As a Senior User Assistance Writer, you will - Lead user assistance projects, serve as subject matter expert for development/User Assistance initiatives, and define user assistance strategy for the product. - Research, map, and validate user journeys for our products with an emphasis of how language can increase adoption and improve onboarding. - Create help documentation (embedded help, multi-media, and documentation) targeted at various user profiles. - Write UI texts and other UX copy to enhance the usability of our products in close collaboration with all stakeholders. - Define terminology (simple, consistent, and conforms to industry standards). - Adhere to standards and guidelines to deliver high quality user assistance. What you bring - Bachelor’s degree in Technical Communication, UX Design, Computer Science, or any other related experience - Extensive experience in information development, technical writing, support, or other forms of content development - Experience in serving as a content subject matter expert within a development group - Extensive experience in technical writing along with experience in documenting end-2-end user experiences - Ideally first-language proficiency in English, or excellent written and spoken skills in English; German language skills are a plus - Ability to express complex technical information in a clear and precise manner - Ability to work within tight deadlines, deliver on time, and ensure high quality - Flexibility and a readiness to communicate with other team members Please provide a cover letter and CV. Meet your team Our SAP Datasphere and BW design team in Walldorf combines the expertise and passion of designers and technical writers to provide the most user friendly, accessible, and modern user experience for our customers. Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: apply.job.25368359@hokifyjob.com For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in theSAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Requisition ID: 415133  | Work Area: Software-Design and Development  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time or Part Time   | Additional Locations: #LI-Hybrid Apply Now At SAP, we know success means different things to different people. Because we firmly believe that your success leads to ours, we instill an open and flexible culture, emb your personal passions, talents, and lifestyle while supporting your ambition throughout your career. We want people who think big and dream big. And most of all, we want people who are passionate about helping businesses – and the world – run better and improve people’s lives. Find us on