Senior Internal IT Supporter (M/F/D)

Are you a skilful IT Supporter who can stay focused even with several balls in the air? Do you enjoy solving challenging tasks to

ensure smooth and efficient operation? Would you like to join an international corporation striving for a sustainable future?

Then you may be our new troubleshooter. To assist colleagues at our plants in Dorsten, Kammlach and Oranienburg, we are looking for an experienced, full-time Senior Internal IT Supporter.

Your role and key responsibilities As Senior Internal IT Supporter, you will report directly to the Finance Manager at our head office in Denmark.

We expect you to be well-organised, solution-oriented and work systematically with your tasks. You take pride in documenting processes and solutions in a way so both colleagues and business partners easily understand. You see all tasks through and ensure continuity and quality in our IT solutions. Your main tasks will be to:

• Set up, install and troubleshoot IT equipment

• Coordinate & facilitate IT projects

• AD administration

• Maintain & troubleshoot local IT infrastructure (computers, servers, network equipment) at our three German plants – and partly also

in Denmark

• Offer professional ping-pong with Internal IT Supporter based at our plant in Ovar, Portuga

• Close cooperation with our external IT provider

• Provide both remote and on-site technical support to colleagues in all departments

• Ensure compliance with IT security policies

• Continuously improve IT processes & cybersecurity

• Frequent travel activity must be expected to offer hands-on support in both Germany and Denmark

### Qualifications & experience

The position requires min. 5 years of hands-on experience in IT Support. We expect you to have:

• Relevant educational background in IT – having passed both the MS-900 and the AZ-900 exams

• Experience with Microsoft Entra ID as well as hybrid environments a must

• Strong knowledge of networking, cybersecurity and experience troubleshooting hardware/software issues

• Experience with Windows Server, Active Directory and security systems

• Ability to work in a structured and goal-oriented manner to meet deadlines while ensuring solid documentation of tasks completed

• Good communication and people skills. Ability to explain complex IT challenges to colleagues who do not necessarily work with IT on a daily basis

• Fluent in both English and German

• Skills in PowerShell and SQL an advantage

### What Genan offers

We offer a challenging position in a most dynamic, international company with flat hierarchies and supportive

teams. Among colleagues, the tone is informal, and the work environment agile and collaborative.

For further information, feel free to contact Finance Manager Niklas Støvring Bech on tel. +45 41 14 64 57.

To apply for this position, please forward your resume and proof of educational background to: apply.job.28209478@hokifyjob.com

All applications will be handled confidentially.