Head of Technical Customer Support – 100% Remote / well paid

The company Our client is an innovative company in the IT sector that specializes in smart solutions for the pet care market. The company's flagship product is an AI-powered device integrated into cat flaps that prevents cats from bringing prey into the home. With a young and dynamic team, the company has already established a strong market presence and is now expanding globally. Become part of this success story and help shape the future of smart pet technology. Your tasks -Optimization of customer support using chatbots and other tools -Handling customer inquiries in 1st level support via Zendesk -Analyzing error patterns based on log files and customer data -Documenting recurring issues and supporting error identification -Close collaboration with our development team to improve our products Your profile -Experience in technical customer support or strong technical affinity -Ability to analyze technical issues in a structured manner -Confident use of digital tools, ideally experience with Zendesk -Good written German skills or excellent English skills -Independent, detail-oriented, and solution-focused way of working from home We offer -100% remote – working permanently from abroad is welcome -Actively shape customer service and continuously optimize our system -Work with a great team -Become part of our success story I’m here for any questions you may have Do get in touch by phone or WhatsApp. +49 176 954 22 94 / Felix apply.job.27295477@hokifyjob.com