Job in der Schweiz: Application Manager Sap C4C Sales And Service Cloud 80-100%

Job in 5722 Gränichen, CH:

IN THIS ROLE YOU WILL BE ACCOUNTABLE FOR:

• Responsible for application management of our CRM system SAP C4C Sales and Service Cloud, with a focus on C4C Sales Cloud
• Support international implementation projects and day-to-day operations
• Define and implement interfaces to systems such as SAP S/4HANA, Self-Service Portal, Offering Tools and e-Commerce platform, in collaboration with involved application managers and developers
• Evaluate solution concepts of CRs in terms of feasibility, risks and process/function standardization
• Specify and implement CRs, including technical specification required by developers or for interfaces
• Customize the system including documentation
• Train and transfer knowledge to key users and process owners

TO SUCCEED IN THIS ROLE, YOU WILL NEED:

• Education degree in IT, Business Administration, or a similar field (FH / University)
• Profound understanding of CRM application management
• Knowledge of SAP C4C Sales and Service Cloud
• Knowledge of SAP ERP, especially SAP SD and/or CS, is preferred
• Willingness to travel, especially during rollout projects, with less travel afterward
• Fluent in English (spoken and written); German and other languages are advantageous
• Team spirit and professional communication skills
• Collaborative team player with a strong focus on user needs
• Systematic thinker who effectively translates insights into actionable steps

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