100% Homeoffice - Customer Service Representative (m/f/d) with Norwegian

You love communicating with other people? Then apply as a Norwegian-speaking **Call Center Agent (m/f/d)** at Foundever® and provide excellent customer service for Positec.     **Start:** 14.04.2025 |**Location:** Homeoffice / Berlin-Neukölln | **Weekly hours:** 20 - 40 h   **Working hours:**Mon – Fri between 09:00 AM and 6:00 PM   **Salary:**Fixed salary 2.553 - 2.753 €/month at 40h/week (Fixed salary 2.223 €/month + language bonus 300€ + performance bonus up to 200 € + home office allowance 30 €/month)  **Your benefits:**    - 100% **Homeoffice**  - **Permanent position** with **27-30 vacation days** and **special leave**   - **Flexible working hours:** 20, 25, 30, 35 or 40 hours/week   - **Exclusive employee benefits:** Shopping discounts, bike leasing, maximum capital-forming benefits, company pension scheme, voucher card with regular top-ups - **Health and wellbeing programs:** Global wellness program, own fitness app, discounts at Wellhub, and much more. - **Team events,** such as summer parties, to get to know your team   - **Internal career opportunities:** 84% of our promotion jobs and 93% of our management positions are filled internally   - **Increase in employee satisfaction** with the help of MaxPerts, works councils + representatives for severely disabled employees  - **Sustainable corporate management** through efficient planning and productive processes (waste management, water management, conversion to renewable energies, etc.)   - **International career opportunities** through worldwide German-speaking projects  - Optional **German language classes**   **Your new tasks:**     - Supporting our Norwegian-speaking customer base by phone, email and chat   - Maintaining our customer database and updating all entries  - Offering individual solutions for each call  - Answering customer inquiries about technical questions (installation) or warranty claims  **Your qualifications:**  - Fluency in Norwegian (C2-level) with very good English  - Excellent customer service expertise  - Previous experience in a customer focused or sales environment, previous contact centre experience is desirable   - Demonstrable experience of working within a structured process   - Proficient IT Skills (Microsoft-Office)   - The ability to work well as part of a team   - Being flexible and open to a new challenge   - Willingness to learn and eagerness to learn   - Empathetic and socially competent personality  - Valid work permit for Germany   Sounds like the right job? **Take your chance and apply now!**    **This is what you can expect from us after you have applied:**   1. Our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.    2. After a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).    3. If all these steps are positive, we will welcome you with a permanent position! https://vimeo.com/802670022/a7659113f4    **You have any further questions?**  Feel free to contact us by e-mail: apply.job.26057873@hokifyjob.com  **Foundever®**is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  Create your best moments - with Foundever®! https://vimeo.com/869123333/8b58d2ed9e     We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as people from the LGBTQIA+ community. All people are welcome at Foundever®! Where are you staying?    **Job-ID:**397116