Customer Service Representative with Swedish (m/f/d) Warranty services

You love communicating with other people and are a helpful, friendly person? Then we are looking for you as a SWEDISH-speaking **Customer Service Representative (m/f/d)** for Foundever! Provide excellent customer service to customers of an extended warranty provider for consumer electronics and home appliances.     **Start date:** 24.02.2025 | **Location:** Berlin Neukölln / Home Office | **Weekly hours:** 20 - 40 h | **Working hours:** Mon - Fr between 08:00 AM and 8:00 PM / Sat - 09:00 AM - 5:00 PM | Salary: 2.523 - 2.723 €/month (Fixed salary 2.223 €/month at 40h/week + Language Bonus 300 €/month + performance bonus up to 200 €/month + home office allowance 30 €/month)      **Your benefits:**    - **Permanent employment contract** with **27 - 30 vacation days** (depending on length of service) + **special leave** for special occasions  - Number of hours per week that suits you and your life: **20, 25, 30, 35** or **40 hours per week** possible!  - **Employee benefits with added value:** exclusive shopping discounts, bike-leasing, maximum capital-forming benefits (40 €/month), company pension plan, subsidy for job ticket, and much more     - Get to know your colleagues at our **great summer parties** or **cozy barbecue evenings**  - **Many internal career opportunities:** 84% of our promotion jobs and 93% of our management positions are filled internally!  - We have great people working for our good: **MaxPerts**, **Works Council** + **Representative Council for Severely Disabled Employees** + **Diversity Team**  - **Health & Mental Health:** With numerous health initiatives, we ensure that you stay fit and can relax with us (joint yoga challenges, relaxation exercises, etc.)  - **Digital, paid training** and **hardware** provided for the ideal start with us  - **Sustainability** - We protect our environment with efficient planning and productive processes (waste management, water management, conversion to renewable energies, participation in the Science Based Target Initiative)  - **International career opportunities** through numerous German-speaking projects around the globe (Bulgaria, Greece, Morocco, Portugal, Spain, Turkey, Cyprus, etc.)  - Optional **German language classes**     **Your new tasks:**    - Damage assessment of defective electronic devices of our Swedish-speaking customers by telephone and e-mail  - Increasing customer satisfaction by processing inquiries quickly and competently  - Review of the submitted claims for damages    **Your qualifications:**    - Fluency in Swedish (C2-level) and English (B2-level)  - Commercial and technical affinity regarding the internet and phone calls  - PC literacy  - Previous customer service experience preferable  - Willing to work flexible hours as the job demands ability to work on owns initiative and under pressure to meet deadlines  - Willingness to learn and eagerness to learn  - Empathetic and socially competent personality  ## **You have the following requirements for working from home:**    - A broadband connection (DSL, VDSL or cable connection)   - An Internet connection with a speed of 16 Mbit/s downstream and 1 Mbit/s upstream (in a shared Internet household, the performance should be significantly faster!)   - A computer that is connected directly to the Internet via a router. This must support NAT (Network Address Translation), have a firewall component and ideally be connected to the home network with IPv4.   - A quiet, lockable room to work in and an ergonomic workstation   - Your place of residence must be in Germany      Sounds like the right job? **Take your chance and apply now!**       **This is what you can expect from us after you have applied:**   **1.** our super-friendly recruiting team will contact you by phone to introduce themselves to you and clarify all further details.    **2.** after a successful recruitment test, a video interview will take place with your recruiter and a project manager (Team Manager or Operations Manager).    **3.** if all these steps are positive, we will welcome you with a permanent position! [https://vimeo.com/802670022/a7659113f4](https://vimeo.com/802670022/a7659113f4? "https://vimeo.com/802670022/a7659113f4")         **Do you have any further questions?**    You can reach us by e-mail at apply.job.25409427@hokifyjob.comapply.job.25409427@hokifyjob.comapply.job.25409427@hokifyjob.com !  **About Foundever**®****          Foundever®****  is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.    There are many special moments in life. We also have them in our everyday work, because together we make a big difference!  *Create your best moments - with Foundever*®**** *!* *[https://vimeo.com/869123333/8b58d2ed9e](https://vimeo.com/869123333/8b58d2ed9e? "https://vimeo.com/869123333/8b58d2ed9e")*       We have a wide variety of people working for us - career changers, students, mothers, fathers, people of different ages, degrees of disability, countries and religions as well as non-binary people. **All people are welcome at Foundever**®**!** Where are you staying?    **Job-ID:** 395484