Service Employee (m/f/d)

**About us**: OD-OS GmbH develops, manufactures, and markets Navilas® - the first fully digital system for navigated retinal laser treatment. Protecting the eyesight of patients with retinal diseases is our mission. To achieve this, our international team collaborates closely with doctors and clinical professionals worldwide to further enhance the gentle laser treatment of the retina with our unique Navilas® navigated laser system and to make it available for new applications. **Join our team in the Service Department!** **Your role:** - Carrying out installations, maintenance, repairs and safety checks on retinal lasers at our customers in hospitals and at physicians in private practice in the DACH region - Telephone and written acceptance of customer inquiries from our direct customers and distributors - Repairing returns from the field and providing spare parts - Analyzing device data and malfunctions in cooperation with our R&D department - Advising our customers as a medical device consultant according to § 83 MPDG - Telephone and written support of our distributors for repairs and fault analyses **Your profile:** - Completed vocational training in the field of electrical engineering, electronics or comparable training - Ideally, further training as a technician specializing in medical technology/electrical engineering - Willingness to travel up to 50% in DACH region (no regular weekend work) - Driving license class B - Ability to problem solve and think analytically - Good communication skills in German and English - Customer oriented way of working - Basic IT knowledge and knowledge of standards such as DICOM and HL7, advanced network integration, databases, MS Office, DGUV measurements is desirable but not essential - Ability to plan and organize own field service assignments **We offer:** - A supportive an collaborative team with flat hierarchies - Clear structures that provide room for initiative and personal development - Work in an established company in a startup mode that values quality and innovation - 30 days of vacation - Performance-based compensation and an attractive bonus system - Flexible working arrangements **Application:** Are you interested in becoming part of our team? We look forward to your application! Please send us your documents (resume, a brief cover letter including your salary expectations and earliest possible start date) via email to apply.job.25368836@hokifyjob.comapply.job.25368836@hokifyjob.com **We look forward to meeting you!**