Strategic Customer Support

This is your opportunity to join a worldwide market leader in Test, Measurement and Monitoring Products including telecommunications test products, oscilloscopes, signal measurement, and Video test equipment. You will be working with a team of experienced Account Managers and Partners. Our dynamic customer base is designing and building the products that shape the future of high technology. Welcome to Tektronix and Fluke and to the Fortive Group. For our EMEA Customer Service Organization in Cologne, we are looking for a: Strategic Customer Support Specialist (f/m/x) (based in Cologne, Tektronix Office) The Strategic Customer Support Specialist is part of the European Service Solution Organization and works closely with the Team Leader, SCS EMEA. In this role, you will be responsible for consistently ensuring complete customer satisfaction for both internal and external key customers across the EMEA region. The job responsibilities include: · Manage customer requests (e.g., calibration, repair, complaints) efficiently using ERP/Web systems. · Provide specialized after-sales service and maintain personalized communication with key strategic customers. · Maintain a strong customer focus both internally and externally, prioritizing customer issues. · Implement and adhere to procedures and policies to deliver high-level customer support. · Assist in moving and handling physical units in the lab as required to support operational processes. The job requirements include: · Commercial/Administration background and/or previous experience in Customer Service Administration. · Experience or knowledge in process improvement is a plus. · Excellent communication skills and proven cross-team collaboration ability in a fast-paced environment to support sales, operations and drive results. · Proficiency in Excel, Word and Outlook is essential. · Fluent in English (written and verbal) is required; proficiency in German is a plus. · Self-motivated, driven, flexible, and a strong collaborator. What we offer: · Working in a dynamic, modern and international environment · Career and development prospects · Flat hierarchies, teamwork, personal responsibility, flexibility Why you should join Tektronix: We value humility and are as interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights. Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with an energetic company culture. Don't be afraid to be yourself and apply, even if you feel you only meet part of our listed criteria. Interested? Or you know who could be interested? Apply here or send your application to: apply.job.25297783@hokifyjob.com