2nd Level IT Support (m/f/d)

2ND LEVEL IT SUPPORT (M/F/D)

Are you passionate about IT and eager to make a real impact? Join Hemmersbach, one of the fastest-growing companies worldwide, and become part of our dynamic IT team in Donauwörth! As a 2nd Level IT Support Technician, you'll be responsible for delivering exceptional technical support and ensuring smooth IT operations at our client's site. Get ready to tackle exciting challenges and provide top-notch service that wows our users!

YOUR RESPONSIBILITIES:

• Process and resolve support requests and incidents within the SNOW ticketing system.
• Troubleshoot and resolve software and hardware issues efficiently.
• Proactively identify and analyze IT problems, implementing effective solutions.
• Manage inventory and maintain IT equipment in meeting rooms, the data center, and the training room.

YOUR SKILLS:

• Proven experience in IT support and working with ticketing systems.
• Strong knowledge of software and hardware within a Second Level Support environment.
• Solid understanding of the Microsoft ecosystem.
• Customer-oriented mindset and excellent service skills.
• Excellent communication skills in German and good command of English for daily use.

WHAT WE OFFER:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge technologies.
• Dynamic and international work environment.
• Professional development and growth opportunities.
• A chance to make a real difference in a fast-growing company.