Manager Customer Interaction Centre (f/m/d)

Stellenreferenz: 124009 Our brands BMW, MINI, Rolls-Royce and BMW Motorrad have made us one of the world's leading premium manufacturer of cars and motorcycles as well as provider of premium financial and mobility services. SPREAD ENTHUSIASM. SHAPE THE FUTURE. SHARE YOUR PASSION. Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations. The Customer Interaction Centre (CIC) is a central team and responsible for managing the BMW Group Customer Interaction community and overseeing the performance of the CIC in more than 30 markets. This function is responsible for steering providers, reporting, managing the CIC community, monitoring CIC performance metrics, and collaborating with various markets and central functions across BMW Group. The CIC is a major channel to drive the experience with the customers of the BMW Group. What awaits you? - You support the central CIC Governance team in the fields of reporting, CIC Community maintenance, best practice sharing and information flow within and outside of our team. - You identify and implement suitable measurement points for measuring CIC quality. - You coordinate and discuss CIC quality indicators with the CIC counterparts in the markets and with internal central departments. - You compile regular reports on CIC operations, initiatives, and performance metrics. - You analyse CIC data and generate insights to inform decision-making at the respective governance level. - You prepare presentations and executive summaries to communicate CIC status and trends. - You identify areas for improvement and collaborate with stakeholders to implement corrective actions. - You recommend and implement strategies to enhance the CIC's overall efficiency and impact. - You foster a collaborative and engaged CIC community across BMW's global network. - You facilitate knowledge sharing, best practice exchange, and peer-to-peer learning among CIC members. - You serve as one of the primary points of contact for CIC members across regions and business lines to provide input to cross-functional projects and initiatives. What should you bring along? - Studies in business administration, business analytics, computer science or related subjects. - At least 4 years of working experience in the customer related area and/or business analytics. - Strong analytical and problem-solving skills with the ability to interpret data and draw insights. - Excellent communication and presentation skills, both written and verbal - Proficient in project management, stakeholder engagement, and cross-functional collaboration. - Familiarity with the automotive industry and BMW's customer interaction. - Fluent in English and German. You are enthused by an innovative-volatile environment? - Apply now! Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered. What we offer? - Challenging projects with which we are shaping the mobility of tomorrow together. - Wide range of personal and professional development opportunities. - Attractive and performance-related remuneration. - High level of job security. - Annual special payments such as vacation pay, Christmas bonus, and profit sharing. - Flexible working hours including 6 weeks annual leave and overtime compensation. - Discounted BMW & MINI conditions. - Many other benefits at bmw.jobs/benefits At the BMW Group, we see diversity and inclusion in all its dimensions as a strength for our teams. Equal opportunities are a particular concern for us, and the equal treatment of applicants and employees is a fundamental principle of our corporate policy. That is why our recruiting decisions are also based on personality, experience, and skills. Find out more about diversity at the BMW Group at bmwgroup.jobs/diversity Start date:  from now on Type of employment: unlimited Working hours: Full-time Contact: Milena Gensberger BMW Group HR Team +49 89 382-17001