2nd Level IT Support Mitarbeiter (m/w/d)

2ND LEVEL IT SUPPORT MITARBEITER (M/W/D) - JOIN OUR EXCITING JOURNEY!

Are you passionate about IT and eager to make a real difference? Then join Hemmersbach, one of the fastest-growing companies, and become our new Onsite Technician in Salzgitter! We provide IT services in the most extraordinary locations – whether on an oil rig, in the desert, or the Arctic. As a 2nd Level Support Specialist, you'll be responsible for ensuring our users' satisfaction by providing top-notch technical support.

YOUR RESPONSIBILITIES:

• Be the go-to person for all technical inquiries and issues, providing creative solutions that leave our users smiling.
• Manage and resolve tickets efficiently, ensuring a seamless IT experience for our users.
• Install, maintain, and troubleshoot IT systems, including MS Win 10 and MS Active Directory.
• Take charge of hardware/software installation, network configuration, and actively participate in IT projects (rollouts, migrations, hands & eyes support).
• Analyze and document system and application errors, contributing to continuous improvement.

YOUR SKILLS:

• Completed training as an IT Specialist for System Integration or at least 2 years of experience in IT support.
• Proven experience with IT support and ticketing systems.
• Solid software and hardware knowledge in Second Level Support, particularly within the Microsoft environment.
• Excellent communication skills in fluent German and good English language proficiency for daily use.
• Ability to work independently and take ownership of tasks.

WHAT WE OFFER:

• A competitive salary and benefits package.
• Opportunities for professional development and growth within a global company.
• A dynamic and challenging work environment.
• The chance to work with cutting-edge technology.
• A supportive and collaborative team culture.