2nd Level IT Support (m/f/d)

2ND LEVEL IT SUPPORT (M/F/D)

Embark on an exciting journey with Hemmersbach, one of the fastest-growing companies worldwide! We provide IT services in the most extraordinary locations - whether on an oil rig, in the desert, or the Arctic. As an IT Technician (m/f/d) at our Donauwörth location, you will amaze users with exceptional support. In this 2nd Level Support role, you will handle tickets and inspire with your service-oriented approach:

YOUR RESPONSIBILITIES:

• Process support requests and incidents within the SNOW ticketing system
• Troubleshoot and resolve software and hardware issues
• Identify errors and implement efficient and effective solutions
• Manage inventory and IT-related aspects of meeting/video rooms, the data center, and the training room

YOUR SKILLS:

• Experience in IT support and working with ticketing systems
• Software & Hardware knowledge in Second Level Support and experience in the Microsoft environment
• Customer and service orientation
• Strong communication skills and excellent German language skills
• Good English skills, which you enjoy using daily

WHAT WE OFFER:

• A dynamic and challenging work environment in a global company
• Opportunities for professional development and growth
• Attractive compensation and benefits package
• A supportive and collaborative team culture
• The chance to work with cutting-edge technology