Deskside Support Technician (d/f/m)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world. Cognizant's delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results. Be one of our change-makers and join the success story: we are looking for a Deskside Support Technician (d/f/m) Location: Munich, Germany ## **The** **Opportunity:** Looking for a Deskside Support Technician (d/f/m) with Experience on End User Computing, Field Services with Good customer handling and German and English communication skills. ## **Your Key Result Areas:** • Installing and configuring hardware and software components to ensure usability by end users • Troubleshoot hardware and software issues for windows workstations and mobility support/management • Should have practitioner level knowledge in SCCM 2012 and O365 • Should be proficient command languages for remotely installing and managing the applications • Repair or replace damaged hardware like laptops/desktops/iPad • Upgrade the entire system to enable compatible software on all computers as per client standards • Installing and upgrading anti-virus software on the computer to ensure security standards are met as defined by client • Perform tests and evaluations on new software and hardware for windows • Provide support to users and being the first point of contact for error reporting/ticket management skills • Establish good rapport with all departments and colleagues • Candidate should be ok to travel between multiple client sites within Ireland, as and when required. • Conduct daily ticket/queue management • Manage Inventory – Create Forecast for the upcoming months and order the hardware based on the requirements • Shipment Tracking – Tracking vendor shipment tracking for the orders placed ## **Your Qualification:** - Bachelor’s degree in information technology, software engineering, computer science, or related field ·       Good customer handling and communication skills, ·       Stong knowledge on tools like Ticket handlng tools, MS office applications, SCCM ·       Fair Knowledge about Networking like Switches, routers and firewalls ·       Good knowledge about Nexthink ·       Basic knowledge about Automation ·       Ready to give innovative Ideas to improve services. ·       Fluency in German and English languages. ·       Travel to different customer sites within Germany when needed. ## **What you can expect** ·       Great opportunity to work with various end users and customer representatives. ·       Open, ‘can do’ team spirit ·       An environment where you can make your own ideas reality ·       Drive your own career ## **At Cognizant, taking care of employees is a priority:** - You can pursue innovative career tracks and opportunities here - You can enhance your professional development through education and dedicated training - We’ll give you the skills you need to keep pace with the changing workplace while our compensation, health insurance benefit and gym membership discount to help you stay healthy and plan for the future. At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or apply.job.24930709@hokifyjob.com