Customer Service Representative (m/f/d) Social Media Support : Dutch
Personalbüro U. Herrmann
- 13591 Berlin
Über den Job:
START:
11th November: Candidates already based anywhere in Germany
TASKS:
- Handle customer enquiries and requests and respond to them according to need and situation.
- Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
- Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
- Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
- Once the customer is happy, document the interaction in the customer database.
PROFILE:
- Are proficient or bilingual in Dutch + English B2 in speech and writing.
- Also have a good command of written and spoken English.
- Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
- Are interested in social media, online media or digital marketing.
- Can flexibly cover the service hours (Monday – Sunday 7.00 - 23.00), which are staffed using a rotating multi-shift system.
- Are confident in using a PC.
- Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. .
- Can fulfil the requirements for a remote workplace.
- Are willing to continuously expand your skills.
IDEALLY YOU ALREADY HAVE:
- Experience in customer service
BENEFITS:
- A recognised qualification and experience in customer service support.
- We offer you 100% remote work from your first day of work. You will receive the necessary hardware by post.
- Join us full-time ( 40 hours/week).
- Salary : 2500 EUR gross +300 EUR language bonus
- You don't need any previous experience. We will provide you with a mentor to support you right from the start.
- In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.
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Job-ID.: 24670247
Zuletzt aktualisiert vor 1 Tag
Jobkategorien:
Call Center, Telesale
KundenbetreuerIn, Key Account Manager
Sales-, VertriebsmitarbeiterIn
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