Customer Service Representative (m/f/d) Social Media Support : Dutch

START:

11th November: Candidates already based anywhere in Germany

TASKS:

• Handle customer enquiries and requests and respond to them according to need and situation.
• Communicate with customers via different channels (e.g. phone, mail or chat) to ensure an optimal customer experience.
• Dealing with the customer's various concerns regarding their social media account, marketing measures and their advertising effectiveness and offering them the right solution.
• Provide individual product advice that not only generates orders, but also fulfills the real needs of our customers.
• Once the customer is happy, document the interaction in the customer database.

PROFILE:

• Are proficient or bilingual in Dutch + English B2  in speech and writing.
• Also have a good command of written and spoken English.
• Are service-orientated and communicative and are able to meet customers at eye level in a friendly and pleasant manner.
• Are interested in social media, online media or digital marketing.
• Can flexibly cover the service hours (Monday – Sunday 7.00 - 23.00),  which are staffed using a rotating multi-shift system.
• Are confident in using a PC.
• Are a German resident. Unfortunately, applicants from Saxony, Hessen, Saarland and Hamburg cannot be considered. .
• Can fulfil the requirements for a remote workplace.
• Are willing to continuously expand your skills.

IDEALLY YOU ALREADY HAVE:

• Experience in customer service

BENEFITS:

• A recognised qualification and experience in customer service support.
• We offer you 100% remote work from your first day of work. You will receive the necessary hardware by post.
• Join us full-time ( 40 hours/week).
• Salary : 2500 EUR gross +300 EUR language bonus
• You don't need any previous experience. We will provide you with a mentor to support you right from the start.
• In addition, you will receive regular coaching, fresh-ups and development training, which will also be of benefit to your personal development.