Service Desk IT Administrator – First Level (f/m/d)

Zertificon Solutions – Software manufacturer & IT security specialist – Protecting business communications since 2004. – More than 25% of the 100 German companies with the highest turnover and hundreds of small and medium-sized enterprises worldwide use our encryption solutions. We have big plans and are growing steadily. Located in Neukölln, Berlin, our organization counts over 100 employees. Join a professional, highly qualified team: take on challenges, share your knowledge, learn and discover your potential!

Your tasks

As a Service Desk IT Administrator, you will be the responsible for supporting Zertificon employees in handling software, hardware and network issues, providing them a stable IT work environment and with that – the necessary pre-requisite for effective work process! You are:

• the first point of contact for employees' software and hardware questions and are responsible for troubleshooting and solving first level issues (Jira Help Desk Service)
• to manage both user onboarding (providing new employees with the necessary soft- and hardware tools) and hardware onboarding (checking in new devices in our inventory system) as per SLAs
• to be responsible for the installation, configuration and maintenance of our PC landscapes (Linux, Windows, Mac-OS) including but not limited to user accounts management, managing services and troubleshooting software problems
• to be responsible for the administration of peripherals (including printers, projectors, cameras, etc.) and of security devices
• to support the monitoring of our IT systems (switches, firewalls, servers, etc.) by checking the monitoring system and alerting mailboxes, qualifying issues appropriately and solving 1st level support issues

What this position requires

You bring with you...

• strong knowledge of Microsoft systems administration (equal to Windows Server Hybrid Administrator Associate certification)
• basic knowledge of network technologies (LAN, WLAN, TCP/IP)
• basic knowledge in Linux administration
• the ability to trace issues in monitoring systems and strong troubleshooting skills (operating systems, networking)
• great communication skills, including the ability to actively listen and to manage expectations appropriately
• true care and empathy to support users
• the ability to work under pressure and strong problem-solving skills
• ability to communicate confidently in German (B2) and English (B1-B2), both written and spoken

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This would give an advantage:

• Knowledge and experience about:
• pfSense and Fortigate Firewalls
• Cisco Switches
• VMware solutions (incl. vCenter, Hypervisors, Horizon environment)
• monitoring and logging systems (Zabbix, Graylog, Syslog)

Don't think you meet all the qualifications? Apply anyway if you find the tasks exciting. We would like to get to know you.

Please note, that we can accept only PDF as attachments to the application. Other formats will not be screened. Thank you for your understanding.

Our offer:

• Flexible working hours and home office possible
• Mobility: free Germany ticket, job bike leasing or car parking
• Allowances for food (e.g. Lieferando) and internet in the home office
• Benefits in the office: Roof terraces & green courtyard, organic fruit and drinks, parcel acceptance
• Get-together: pizza Friday in the office, regular team events, big summer party
• Responsible leadership: onboarding, regular feedback meetings and transparent quarterly targets
• Innovative without start-up risk: We are independent of investors and our business model has been profitable since 2004 – but we are not resting on our laurels and continue to pursue big plans
• Meaningful work in IT security and the opportunity to work on the major challenges of our time
• Great market potential worldwide

Want to know more? Please have a look at our Work at Zertificon page: [https://www.zertificon.com/en/it-jobs-berlin/work-at-zertificon](https://www.zertificon.com/en/it-jobs-berlin/work-at-zertificon)

Questions?

You can reach our HR team at

+49 30 5900 300-44

apply.job.24455221@hokifyjob.comapply.job.24455221@hokifyjob.com