Field Support Engineer / Sr. Citrix Support Engineer (d/f/m)

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Field Support Engineer / Sr. Citrix Support Engineer (d/f/m)

Location: Estenfeld, Germany (hybrid)

The Opportunity:

Looking for a strong candidate to handle Desktop Support and Remote Field Services.

Your Key Result Areas:

·       Desktop Support up to Client Level including Hardware, Software and Networking Problems

•         Installing, configuring, and troubleshooting Symantec Endpoint Protection Manager.

•         Installation and troubleshooting of applications like as MS-office, Oracle, Acrobat Reader, office, and basic software.

•         Installation & troubleshooting of Local and Network printer.

•         Should perform user account creation, deletion, and configuration.

•         Installation and troubleshooting of local print Configuring and Troubleshooting of MS OUTLOOK/Thunderbird note-To solve the technical problems remotely.

•         Installed, configured, and maintained the regular updates of Antivirus.

•         Monitoring call escalation level, remote helpdesk to high profile user or above through Net meeting or telephonic.

•         Communicate and work closely with team members to assist and troubleshoot.

•         Troubleshooting day to day activities of users regarding mails and application.

•         Should have Hardware and OS knowledge to support Windows environment.

•         Knowledge of installing, configuring, and troubleshooting Desktops, Laptops and Printers

•         Should have experience on LAN/WAN Connectivity and Network Cabling

•         Call management, Helpdesk, Call coordination.

•         Knowledge of DT / LT / LAN & Printers & able to give telephonic support, Printers (DMP, LJ, Line)

•         Should be comfortable with working from Client office.

Your Qualification:

·       Bachelor’s degree in information technology, software engineering, computer science, or related field

·       Fluent in English, German is a plus.

·       Functional Skills: Data Analysis, Requirements Management, Data Analysis and Reporting, ITSM (IT Service Management), Technology Trends

·       Leadership and Professional development Skills: Execution Excellence, Build Collaborative Relations, Innovation, Effective Communication, Strategic Orientation, Client Focus, Managing Change

What you can expect

·       An organization driven by technology – We have a tremendous technology backbone

·       Open, ‘can do’ team spirit

·       An environment where you can make your own ideas reality

·       Will enrich our cloud-first capabilities and complement our increasing strengths as a Microsoft partner in ‘Azure’ Cloud

·       You will be able to work with a team provide best-in-class cloud solutions for the intelligent workplace, applied innovation, and managed services

·       Drive your own career

• Market conform benefits

Our strength is built on our ability to work together. Our many backgrounds offer different perspectives and new ways of thinking. It encourages lively discussions, inspires thought leadership, and helps us build better solutions for our clients. We are looking for someone who drives in this setting and is inspired to craft significant solutions through true collaboration.

About Cognizant

At Cognizant, we engineer modern businesses to improve everyday life because we're dedicated to making a lasting impact. Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or apply.job.21413607@hokifyjob.com