Cutover Lead (w/m/d)

THE FUTURE LOOKS LIKE YOU

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

The Cutover Lead is responsible for ensuring that the transition to new systems, technologies, and processes is smooth, well-coordinated, and minimally disruptive, while ensuring ongoing support for users and alignment with the broader goals of the digital transformation program. Reporting to the Head of F4F Programme, the Cutover Lead will play a key role in the largest digital transformation in the history of C&A!

YOUR RESPONSIBILITIES

• Define and secure alignment on the roll out methodology. Develop and execute a detailed transition plan (incl. milestones, timelines, and deliverables) to guide the organization through the shift to new systems, processes, and technologies. Articulate what day 1 looks like.
• Ensure the transition plan is executed within timelines and with minimal disruption to operations. Coordinate the execution of transition tasks, including data migration, system cutovers, and the introduction of new tools or processes.
• Collaborate with the Training Coordinator to ensure that end-users are properly trained on new systems, processes, and tools before the transition. Ensure support mechanisms are in place to assist users during the transition phase (incl. hyper care, FAQs, and user guides).
• Identify potential risks and challenges associated with the transition. Create a robust mitigation plan to de-risk and ensure business continuity.
• Maintain all stakeholders informed of progress, issues, and key updates related to the transition. Report on transition status and recommend any required adjustments.
• Ensure new systems/processes are fully adopted and legacy systems/processes deprecated.
• Gather feedback from stakeholders and end-users, evaluate the effectiveness of the transition, and recommend improvements as necessary. Document the impact of the transition on business operations, teams. Gather lessons learned throughout the transition process and present to key stakeholders

WHAT YOU BRING

• Bachelor’s degree in Business Administration, Engineering, or a related field. Master’s degree is preferred.
• Minimum of 5-7 years of experience in Change Management, project management, or digital transformation.
• Proven track record of successfully managing large-scale change initiatives.
• Certification in Change Management is a plus
• Excellent communication (verbal & written). Excellent stakeholder management skills.
• Confident in influencing and building relationships and trust at all levels of the organization.
• High level of resilience. Ability to navigate and resolve conflicts.
• Strategic thinking and problem-solving abilities. Strong project management skills.
• Min. basic understanding of the technologies being implemented. Understanding of end-to-end processes in scope.
• Ability to work effectively in a fast-paced, dynamic environment.
• Proven experience in leading or coordinating transition processes, including managing cross-functional teams and stakeholders.

WHAT WE OFFER

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation plus an additional 3 days off
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture