Customer Support Agent

Multilingual Customer Support Agent (m/f/d) – Remote (Germany)

Company: The Happy Customers (Berlin)

https://thehappycustomers.com/

Location: Remote (Germany)

Employment Type: Werkstudent / Part-time / Minijob (depending on project needs)

Languages: English + at least one EU language

About The Happy Customers

The Happy Customers is a Berlin-based startup company helping German and European businesses improve their customer experience through AI-enhanced multilingual customer support teams.

Our model allows companies to start with a 14-day pilot and scale their support operations gradually with flexible remote teams.

We are currently building a talent pool of multilingual customer support agents based in Germany to support upcoming client projects.

TASKS

As a Customer Support Agent, you will help companies deliver excellent customer experiences by assisting their customers through multiple communication channels.

Support channels may include:

• Email
• Chat
• Phone (inbound and outbound)

This is a fully remote role suited for individuals who enjoy helping customers and communicating across different languages and cultures.

Responsibilities

• Provide customer support via email, chat, and phone (inbound & outbound)
• Respond to customer inquiries in a professional and timely manner
• Assist customers with questions, troubleshooting, and issue resolution
• Escalate complex issues to the appropriate team when necessary
• Maintain accurate records in customer support systems
• Contribute to improving overall customer experience

REQUIREMENTS

Based in Germany with valid work authorization

Basic to good English communication skills

At least one EU language, such as:

• German
• French
• Spanish
• Italian
• Dutch
• Portuguese
• Nordic languages
• Other European languages
• 1–3 years of customer support experience preferred
• Comfortable communicating with customers via phone, email, and chat
• Familiarity with customer support tools (Zendesk, Freshdesk, Intercom, etc.) is a plus
• Ability to work independently in a remote environment

Work Model

Support assignments may vary depending on project demand:

• 10–20 hours per week
• Up to 40 hours per week for larger projects (team-based support)

Projects often begin with a short pilot period, with the possibility of extended collaboration depending on client needs.

As we are building a talent pool, we will contact candidates when projects matching their language skills and availability become available.

BENEFITS

• Fully remote work within Germany
• Flexible working hours depending on project assignments
• Opportunity to work with international companies and multilingual teams
• Exposure to AI-enhanced customer support environments
• Opportunity to gain experience in a growing customer experience startup
• Possibility of longer-term collaboration based on project availability

Equal Opportunity

We welcome applications from candidates of diverse backgrounds and language skills who are passionate about delivering excellent customer experiences.